Pet Sleepover at Jollytails Resort
We are very happy to offer overnight boarding for your pooch. If you are interested in boarding with us, please fill out our Boarding Request form. This page will give you a bit more information about sleepovers at Jollytails Resort.
The Jollytails Difference
Jollytails is, first and foremost, a social environment for social dogs. Dogs spend most of their days in groups playing and interacting (always with human staff present). Our facility is staffed 24/7. This means your beloved pet will not spend hours upon hours unattended.
We have several different sleeping arrangements such as kennels, crates or our communal sleeping area for our overnight guests and will select the option that is most comfortable for your pup.
Can I decide where my dog sleeps?
We select the sleeping arrangements based on where your dog does best and is most comfortable. We certainly want to hear from you (for example, if your dog always sleeps in a crate at home then it makes sense for us to continue that at Jollytails).
Does my dog have to be an existing Jollytails client to have him board with you?
Your dog does not have to be an existing client, however if you do wish to board with us then your pooch must complete our daycare social assessment visit. This will usually require one (or more) visits to Jollytails Resort before we can approve boarding.
How far in advance should I book my dogs visit?
Reservations are required for all boarding stays. We recommend making your reservations as early as possible to ensure that we have space for your pup.
New clients who haven’t stayed at Jollytails Resort previously are encouraged to make reservations at least two weeks in advance. This will allow time for a social assessment visit to ensure that your pup will be happy and comfortable while they stay with us.
Unfortunately, in most cases we are unable to accommodate last minute / same days reservations for dogs who have not had a social assessment visit at Jollytails. Due to staffing requirements for assessment visits, additional assessment fees may apply for last-minute / short notice assessment appointments.
If my dog is currently a client at another Jollytails locations, do I need to provide a new assessment form?
Yes. Jollytails Resort does not share access to client information with other Jollytails locations. We do require a new submission of your assessment form which will enable us to create your account at Jollytails Resort, and will help us get to know your dog. The next assessment steps will be determined on a case by case basis.
Are daycare credits transferable between Jollytails Resort and other Jollytails locations?
Jollytails Resort does not have access to customer packages or loyalty information from other Jollytails locations - however all package discounts and loyalty programs are still available to be purchased from Jollytails Resort.
My dog doesn't get along with other dogs - can you still board them?
Although we do offer separate kennels for sleeping, all of our overnight dogs do spend time in group play and interaction throughout the day.
What is your drop-off/pick up time deadlines?
We suggest that overnight guests be dropped off by 1:00pm on the day their boarding begins. If you are unable to drop your pet off by 1:00pm, please let us know.
The overnight boarding fee includes daycare for the duration of your pups stay including their departure day until 1:00pm. Pick-ups after 1:00pm will incur additional daycare fees, per our price list.
What do I need to bring?
If your pet has a favourite bed or blanket, you are welcome to bring it along. You should also ensure that your dog has enough of their usual food for their stay at the Resort, as dogs usually need a transition period to switch to a new food. If your pup eats a type of food that we sell at the Resort, you can purchase a bag here for their stay. Our dogs have their very own food preparation area that is equipped with a fridge and freezer for raw or other perishable food.
What is the latest I can pick my dog up?
You can come in anytime during our regular business hours when our front store is staffed.
If you are staffed 24/7, why am I limited to regular business hours to pick my dog up?
Outside of business hours, Jollytails Resort staff are busy attending to the dogs who are spending the night at the resort. In order to give guests the most attention, resort staff are not able to accommodate pick-up outside of the regular hours. If there is a special circumstance, or emergency, please let us know and we will do our best to make arrangements.
What happens if my dog gets sick?
Our first priority is the health and safety of your dog. If at any time our staff feel that your dog requires emergency veterinary care, we will attempt to contact you. If we are unable to reach you or your emergency contact, or if your dog appears to be in immediate distress, we will bring your dog to a veterinary hospital for treatment.
My dog has special feeding/medication requirements. Can you administer my dog's meds?
Under most circumstances, yes. Please chat with us about any special requirements for your pet.
How will I know how my pet is doing?
We send daily e-mail "Report Cards" letting you know how your dog is doing. Our clients love these updates! It will tell you how they spent their day and who they played with.
How do I book?
New and existing clients can click “Make a Reservation” above and follow the prompts. A deposit may be required to confirm your stay.
Deposits and Cancellations
In order to ensure fairness in accommodating our guests, the following deposit and cancellation policy will apply to bookings of three days or greater, and all bookings which include any portion of a stay during the following peak periods:
· March 1 – 31
· June 1 – August 31
· December 15 – January 3
The deposit is equivalent to one night’s stay (currently $45 plus HST for one pet). Cancellations received a minimum of seven days in advance will be refunded in full or offered a credit for future use. The deposit is non-refundable for cancellations of less than seven days or “no shows”.
We will contact you at the time that we confirm your booking to obtain the deposit, if applicable.
Bookings for periods of greater than two weeks may require a deposit of 25% of the total. Please contact us for details.
Early boarding departures may be subject to an early departure charge equal to 50% of the remainder of the stay.
Our deposit and cancellation policy is subject to change without notice. We will confirm any deposit requirements at the time that you make your reservation.